Refund, Cancellation & Dispute Policy
Card Network Guidelines (Visa, Mastercard, American Express & Stripe)
Fair Billing & Merchant Transparency CommitmentCard Scheme Compliant
At Devlogex Technologies Inc., we maintain full transparency in commercial agreements, milestone billings, and recurring retainers. In strict compliance with merchant operating guidelines mandated by Visa, Mastercard, American Express, and Stripe, this policy governs all cancellations, refund eligibility, and payment dispute protocols.
1. Milestone-Based Custom Projects
A. Initial Discovery & Kickoff Deposit: A deposit (typically 30%–50% of the project estimate) is required prior to engineering commencement to secure engineering resources and schedule sprints. If cancelled before kickoff, deposit is refundable minus a 10% administrative fee. Once architecture sprints commence, the deposit is non-refundable.
B. Milestone Acceptance & Earned Fees: Projects are structured around sequential milestones (e.g., Wireframes, Core Build, Staging Deployment). Once a milestone is formally approved or deemed accepted under the 14-day review rule, fees allocated to that milestone are fully earned and non-refundable.
C. Mid-Project Cancellation: Either party may terminate a project with ten (10) business days written notice. Client will be invoiced for all actual engineering hours worked up to the termination date. Any unearned funds held on deposit for uncommenced future milestones will be refunded.
2. Monthly Retainers & SLA Maintenance Plans
Ongoing SLA maintenance retainers and dedicated engineering squad agreements operate on a month-to-month or annual renewal basis. Cancellations require thirty (30) calendar days advance written notice prior to the next billing date. Monthly subscription fees for the current active billing period are non-refundable, and SLA support remains fully active through the conclusion of that paid period.
3. Refund Processing & Payment Turnaround
All authorized refunds are processed strictly back to the original method of payment (original Visa, Mastercard, American Express, or bank wire account) in accordance with anti-money laundering (AML) protocols. Refunds are submitted to our processor within three (3) business days, with funds appearing on your credit card statement within five (5) to ten (10) business days, depending on your issuing bank.
4. Mandatory Pre-Dispute Resolution & Chargebacks
Client agrees to contact Devlogex at info@devlogex.com with invoice details and documentation prior to initiating any credit card chargeback or merchant bank dispute. Both parties agree to a mandatory fifteen (15) day amicable good-faith review window. Initiating an unauthorized chargeback without notice constitutes material breach, triggering immediate suspension of all active engineering repositories, revocation of provisional licenses, and liability for chargeback defense fees.
Billing & Claims Support: Devlogex Technologies Inc.
Support Email: info@devlogex.com
Billing Support Hours: Monday – Friday: 9:00 AM – 6:00 PM EST
Physical Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702